Membership Terms & Conditions
Membership Terms & Conditions
PLEASE NOTE: completion of this online form is NOT a formal contractual agreement.
Acknowledgement will be sent upon completion and one of our dedicated staff will contact you directly to finalise membership within 5 working days.
A legally binding contract is formed on the date we send your welcome pack.
Welcome Pack
This will be sent out once we have spoken to you directly (usually within 5 working days of completion of application) and all your information has been received and assessed.
Cooling Off Period
We offer a seven day cooling off period for new members, effective from the day your application is accepted. This will allow you to cancel your subscription without any penalty. If you wish to cancel your new member subscription, you must notify us within these seven working days in writing, by letter, fax or e mail. If a welcome pack has been issued this must be returned to us. The cost of postage and packing applicable to the return of the welcome pack will be at your own expense and we will not be accountable for these costs.
Right to Refuse Application
We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of direct debit payments.
If you are accepted into membership, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke the membership with immediate effect, without the right of appeal.
Cancellation & Refund
Your MWT Membership is a 12 month contract which will automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel and of any changes to your Direct Debit payment.
Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.
If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of 5 working days prior to the anniversary of your application. This notice should be provided directly to us, by phone, in writing by letter, fax or email.
Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund, if notice has not been given.
Price Information
Fees displayed on the application section of the website will prevail at all times in relation to orders placed online.
Fees displayed on an application form, or quoted by a MWT representative, will prevail in relation to membership subscriptions placed verbally or by post.
We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.
Direct Debit Payments
Payment by direct debit is the simplest and most convenient way to pay your membership, monthly, quarterly or via an annual instalment.
If you have an annual direct debit agreement then payment is automatic through your bank or building society, beginning on the payment date shown on your renewal notice.
If you are just setting up your first direct debit, then first annual payment, or first payment on monthly or quarterly schedule, will be taken from your account on the first working day of the month after it is returned to us, providing that it is returned ten working days before the month end. If the direct debit mandate is provided later than ten working days before the month end, then the payment will not be taken until the following calendar month.
Variation
We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you.
Members may exit the contract without penalty if they do not accept any proposed variation.
Data Protection
MWT is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your membership subscription.
As a member of MWT your data will be used for marketing, statistical and analytical purposes and to administer your membership.
You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your e-mail address, fax or SMS number, then we may send information which may be of interest.
Website entries
As a member of MWT you are entitled to a free business listing on MWT Marketing channels. Your marketing details are held on the NVG Guestlink system and as a member you will have your own Guestlink account. To find out more about how your information is used on Guestlink please read the Guestlink terms and conditions
MWT Brands & Logos
Use of our logo by you is not permitted unless you are a partner or member of MWT, and we have granted you express permission.
Membership Benefits
Membership packages may vary according to the grade of membership held.
We reserve the right to change the benefits that apply to MWT membership at any time and without prior notice.
Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of MWT does not guarantee that the external provider will accept an application from a member for the provision of services.
Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.
We reserve the right to change our external providers without prior notice and our decision on services provided is final.
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Joining MWT Cymru – A Declaration
When you join MWT, we require you to make a declaration to confirm your compliance with all necessary regulations pertaining to the operation of your business, for the duration of your time in MWT membership.
By completing this application form you therefore confirm that the named business:
PLEASE NOTE: completion of this online form is NOT a formal contractual agreement.
Acknowledgement will be sent upon completion and one of our dedicated staff will contact you directly to finalise membership within 5 working days.
A legally binding contract is formed on the date we send your welcome pack.
Welcome Pack
This will be sent out once we have spoken to you directly (usually within 5 working days of completion of application) and all your information has been received and assessed.
Cooling Off Period
We offer a seven day cooling off period for new members, effective from the day your application is accepted. This will allow you to cancel your subscription without any penalty. If you wish to cancel your new member subscription, you must notify us within these seven working days in writing, by letter, fax or e mail. If a welcome pack has been issued this must be returned to us. The cost of postage and packing applicable to the return of the welcome pack will be at your own expense and we will not be accountable for these costs.
Right to Refuse Application
We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of direct debit payments.
If you are accepted into membership, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke the membership with immediate effect, without the right of appeal.
Cancellation & Refund
Your MWT Membership is a 12 month contract which will automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel and of any changes to your Direct Debit payment.
Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.
If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of 5 working days prior to the anniversary of your application. This notice should be provided directly to us, by phone, in writing by letter, fax or email.
Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund, if notice has not been given.
Price Information
Fees displayed on the application section of the website will prevail at all times in relation to orders placed online.
Fees displayed on an application form, or quoted by a MWT representative, will prevail in relation to membership subscriptions placed verbally or by post.
We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.
Direct Debit Payments
Payment by direct debit is the simplest and most convenient way to pay your membership, monthly, quarterly or via an annual instalment.
If you have an annual direct debit agreement then payment is automatic through your bank or building society, beginning on the payment date shown on your renewal notice.
If you are just setting up your first direct debit, then first annual payment, or first payment on monthly or quarterly schedule, will be taken from your account on the first working day of the month after it is returned to us, providing that it is returned ten working days before the month end. If the direct debit mandate is provided later than ten working days before the month end, then the payment will not be taken until the following calendar month.
Variation
We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you.
Members may exit the contract without penalty if they do not accept any proposed variation.
Data Protection
MWT is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your membership subscription.
As a member of MWT your data will be used for marketing, statistical and analytical purposes and to administer your membership.
You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your e-mail address, fax or SMS number, then we may send information which may be of interest.
Website entries
As a member of MWT you are entitled to a free business listing on MWT Marketing channels. Your marketing details are held on the NVG Guestlink system and as a member you will have your own Guestlink account. To find out more about how your information is used on Guestlink please read the Guestlink terms and conditions
MWT Brands & Logos
Use of our logo by you is not permitted unless you are a partner or member of MWT, and we have granted you express permission.
Membership Benefits
Membership packages may vary according to the grade of membership held.
We reserve the right to change the benefits that apply to MWT membership at any time and without prior notice.
Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of MWT does not guarantee that the external provider will accept an application from a member for the provision of services.
Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.
We reserve the right to change our external providers without prior notice and our decision on services provided is final.
**********************************************************************************
Joining MWT Cymru – A Declaration
When you join MWT, we require you to make a declaration to confirm your compliance with all necessary regulations pertaining to the operation of your business, for the duration of your time in MWT membership.
By completing this application form you therefore confirm that the named business:
- Complies fully with all legal requirements needed for the operation of the business and that all the necessary permissions to operate are in place.
- Has adequate Public Liability Insurance and that this cover will be maintained for the duration of being in membership with MWT Cymru.
- Will indemnify MWT Cymru from all and any liability arising from being promoted by MWT or from being in membership of MWT.
- Will provide all customers with clean, hygienic, safe and well-maintained premises and facilities at all times.
- Agrees to welcome all customers courteously and without discrimination in relation to gender, sexual orientation, disability, race, religion or belief, or age.
- Will operate safely with due regard to health and safety legislation and with consideration for the safety and the security of customers and their property. Will supply clear information on who to contact and how, in the event of an emergency.
- Will make clear to customers exactly what is included in all prices quoted, including taxes, and any other surcharges; that details of charges for additional services are made clear and that prices quoted at the time of booking are adhered to.
- Where appropriate will have a clear statement of policy on cancellations and refunds made available to customers at the time of booking. The cancellation policy should be fair and reasonable, and customers will be provided on request, with details of payments due and a receipt for payments made.
- Will ensure that the descriptions about the facilities and services provided in any advertisement, brochure, or other printed or electronic media, are true and accurate.
- Will ensure that customers will be advised of any changes in the services or facilities or amenities being offered from the time of booking.
- Will respond to all complaints whether verbal, or in writing (including by email) in a courteous and sensitive manner, and that such complaint will be acted on in an appropriate manner.
- Agrees to remove all MWT logos wherever they are being used by the business, as soon as membership lapses.
- Agrees that in the event of non-compliance or any breaches of the above, a refusal to act on or rectify any issues concerning the above, or in the event of undue levels of customer complaints, MWT Cymru reserves the right to terminate membership without recourse or compensation.