"Elm Grove Country House has been in my family for 65 years, and I’m the 3rd generation of the family to have the pleasure of welcoming guests to our lovely part of Pembrokeshire. Marketing and booking have changed beyond recognition over those decades, and even since we took over in 2008, as have commission charges, which now account for a significant overhead especially in our main season.
We decided 4 yrs ago to start using High Level Software as a booking system (site minder is the channel manager) which made it far easier to deal with the various Online Travel Agents (OTAs) we use.
This year we were made aware of TXGB, and agreed to take part in a test group for Visit Pembrokeshire, the county’s destination management organisation. It integrates with our channel manager and even better – has a low commission % compared to some of the Online Travel Agents (OTAs). It also gives us the opportunity to access new, smaller channels which are destination specific.
Initial registration was straight forward and the guide we were sent by the onboarding team was very helpful, as was their support during the process. The bigger you are the longer the process will take – so please allow yourself enough time to upload all your rooms, photos, amenities etc ready for them to either be mapped to your existing channel manager or as a stand-alone booking page. It probably took me 5 hours to get everything in place with enough details and photos for each room type (we have multiple listings for different rooms i.e non-refundable and refundable). Payments are taken by Stripe and setting that up took no more than 5 minutes.
It’s early days and we’re currently only linked to one or two additional channels, but over time as new options come on line we hope to see additional bookings come through TXGB."
Pictured: Elm Grove Country House, Pembrokeshire.
Via TXGB, this accommodation is now bookable on Show me Wales
More information about TXGB for businesses can be found here.
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